9bd Privacy Policy — Your Data is Safe with Us

9bd.world (hereinafter referred to as "9bd", "we", or "the platform") is a trusted online gaming and Sports Betting platform serving users in Bangladesh and internationally. We believe that every user's privacy is a fundamental right.

This Privacy Policy ("Policy") describes what personal data 9bd collects, how it is used, with whom it is shared, and how it is kept secure. This Policy applies to our website, mobile app, and all other digital services.

This policy covers our Terms & Conditionsmust be read together with. In case of any conflict between the two, the Privacy Policy shall prevail.

9bd only collects data that is necessary to deliver its services and maintain security. Below is a breakdown of the three types of data we collect:

a) Information you provide directly:

• Full name, email address, mobile number, and date of birth.
• Identity documents (NID, passport, driving license) — for KYC verification.
• Payment details — Mobile Pay/Nagad/Rocket number (full account number is stored encrypted).
• Messages sent to support and details of any complaints.

b) Automatically Collected Data:

• IP address and device type (mobile/desktop/tablet).
• Browser type and operating system.
• Session logs showing which pages you visited on the platform and how long you spent on them.
• Game history, bet records, and transaction logs.

c) Information received from third parties:

• Confirmation data received from identity verification services.
• Transaction verification data received from payment gateways.
• Risk score data received from fraud prevention services.

9bd uses collected data for specific purposes only. For each purpose, we limit data use to what is strictly necessary:

9bd never uses your data beyond its original purpose. Consent for marketing communications is obtained separately and can be withdrawn at any time.

9bd never sells your personal data. Data may be shared in limited circumstances as outlined below:

• Payment Providers: Payment gateways such as Mobile Pay, Nagad, and Rocket — used solely to process transactions.
• KYC Verification Services: Licensed verification body for identity confirmation.
• Game Provider: Only the account ID and session data necessary to run the game.
• Legal Authorities: Where required by a court order or government directive — limited to what is strictly necessary.
• Fraud Prevention Network: Risk score sharing in cases of suspicious activity.

Before sharing data with any third party, we establish a Data Processing Agreement (DPA) with them, ensuring they uphold the same privacy standards we do.

Cookies and similar technologies are used on the 9bd website and app to enhance the user experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which parts of the site are used most — without identifying individual users.
• Fraud Prevention Cookies: To detect attempts to create multiple accounts from the same device.

Non-essential cookies can be disabled through your browser settings, though some features may become limited. Refer to your browser's Help section for guidance on managing cookies.

9bd follows the highest industry standards to protect your data. Our security infrastructure includes:

• TLS 1.3 Encryption: All data transfers on the website and app are encrypted.
• AES-256 Data Storage: All stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): An additional security option for your account.
• Firewall & DDoS Protection: Servers are protected against external attacks.
• Regular Security Audits: Periodic audits conducted by third-party security experts.
• Staff Training: Only authorized personnel have access to personal data.

Every 9bd user has the following rights regarding their personal data:

• Right to Know: You may request to know what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can restrict how your data is used for certain purposes.
• Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You may object to the use of your data for marketing or profiling purposes.
• Right to Withdraw Consent: Any consent given may be withdrawn at any time.

To exercise these rights, support@9bd.world-. We will respond within 30 days of receiving your request. In certain cases, full deletion may not be possible due to legal obligations — you will be informed of the reason if so.

9bd does not retain data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: A minimum of 5 years after account closure (as required by law).
• Transaction Records: 7 years (required under anti-money laundering regulations).
• KYC Documents: 5 years after the last activity.
• Support Contact: 2 years after resolution.
• Cookie & Session Data: Upon session end or after a maximum of 12 months.
• Marketing Information: Deleted immediately upon opt-out.

9bd strictly does not collect or process data from users under the age of 18. Age is verified at registration, and KYC verification is conducted in any cases where age is in doubt.

• No one under the age of 18 may open an account.
• Any account identified as belonging to a minor will be suspended immediately.
• Any collected data will be permanently deleted.
• Parents with concerns can reach us at support@9bd.world.

9bd reserves the right to update this Privacy Policy in part or in full as needed. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A notification of the changes will be displayed upon your next login to the platform.
• At least 14 days' notice will be given before any major changes take effect.

Continued use of the platform after any changes constitutes acceptance of the updated policy. If you do not agree with the new policy, you may request to close your account.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team directly:

• Email: support@9bd.world
• Live Chat: Available 24/7 on the platform
• Response Time: Typically within 24–48 hours

When submitting a privacy request, please include your account email and the type of request — this helps us respond faster. 9bd is always committed to protecting your data.